Trimming Branches to Grow Taller: The Future of HFA

Sometimes you have to trim a tree to encourage healthy growth. At the end of the summer, HFA got out the tree loppers and made some big cuts to our service branches, pruning about 40% of our business. It was a massive, carefully considered, and, let’s be honest, terrifying decision.   Why in the world would […]

When Things Go Sideways…

“Good morning! I hope you have a wonderful shift at WFM today. Give me a shout if you need anything.”   This is how most brand ambassadors start their days with HFA. A cheerful greeting, a show of support, and an opening to a dialogue with to their fellow weekend warrior, our on-call manager.   When […]